Privacy Policy
At Love Your Natural, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
By using our website, you consent to the practices described in this Policy.
1. Who we are
Love Your Natural is a South African business specialising in natural hair and beauty products.
📧 Contact: info@loveyournatural.co.za
📍 Country of Operation: South Africa
This policy is governed by the Protection of Personal Information Act (POPIA).
2. Information we collect
We collect the following personal information when you interact with our website or make a purchase:
a. Name and surname
b. Email address
c. Phone number
d. Billing and shipping address
e. Payment details (processed securely via our payment gateway; we do not store your card information)
f. Order history and preferences
We may also collect non-personal information such as browser type, device type, and usage data to improve our website’s performance and customer experience.
3. How we use your information
Your information is used only for purposes directly related to our business operations, including:
a. Processing and fulfilling your orders
b. Communicating order updates, confirmations, or delivery details
c. Responding to your queries or customer service requests
d. Sending newsletters or promotional offers (only if you’ve opted in)
e. Improving our website, products, and customer experience
f. Complying with legal and tax requirements
4. How we protect your information
We are committed to keeping your personal information secure.
a. We use SSL encryption to protect sensitive data transmitted through our website.
b. Access to personal information is limited to authorised personnel only.
c. We do not sell, rent, or trade your personal information with third parties.
If a data breach were ever to occur, we will notify affected users and take immediate steps to secure the data.
5. Sharing your information
We may share limited personal data with trusted third-party service providers only when necessary to complete your order — for example:
a. Courier companies (to deliver your order)
b. Payment processors (to process secure online payments)
c. Email service providers (to send order confirmations or newsletters)
These partners are required to handle your data securely and only for the intended purpose.
We will never sell or distribute your information for marketing purposes outside of Love Your Natural.
6. Cookies & website analytics
Our website may use cookies to improve your browsing experience. Cookies help remember items in your cart, login preferences, and general website performance.
You can choose to disable cookies through your browser settings, but some website features may not function properly if you do.
7. Your rights under POPIA
You have the right to:
a. Request access to your personal information.
b. Correct or update your information.
c. Withdraw consent for marketing communications.
d. Request deletion of your personal data (where legally permissible).
To exercise any of these rights, contact us at info@loveyournatural.co.za.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by South African tax and accounting laws.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.
10. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: